From Norway to Microsoft: A Journey Through Learning, Design, and Leadership

From Norway to Microsoft: A Journey Through Learning, Design, and Leadership

In 2001, I made one of the biggest decisions of my life: I moved to Norway to marry my crush. Once I arrived, I put on my thinking cap — always trying to make the most of my time here on Earth — and asked myself, What should I do with myself now? An online master’s...
Why “Bad Training” Leads to Underperformance

Why “Bad Training” Leads to Underperformance

We throw the word “training” around like it’s a magic fix. Sales teams underperform? “They need more training.” Managers struggle with feedback? “Send them to a training.” New technology rollout flops? “Let’s run a training session.” It’s the corporate equivalent of...
How to Set Expectations for Clients

How to Set Expectations for Clients

You owe it to your customers as a business owner or service provider to set their expectations. Doing so will help everyone start out on the same page and also helps develop trust. This article talks about how essential setting expectations are and what you need to...